Resolved -
This incident has been resolved. We identified the cause and made adjustments to restore normal performance. We appreciate your patience and understanding while we worked to resolve this.
Oct 21, 11:34 AEDT
Update -
We are continuing to experience delays in backend processing due to a backlog of interactions. Our team is actively monitoring the backlog and investigating improvements to increase processing speed. We apologize for the inconvenience and appreciate your patience as we work to resolve this.
Oct 20, 15:23 AEDT
Update -
We are continuing to monitor the system as performance returns to normal. The queue is steadily decreasing, though some minor processing delays may still occur as it fully clears.
Oct 18, 08:15 AEDT
Update -
We are continuing to monitor the system as performance returns to normal.
Oct 17, 10:44 AEDT
Update -
We are continuing to monitor the system as performance returns to normal.
Oct 17, 10:43 AEDT
Monitoring -
We have implemented a solution, and the system is currently processing a backlog of interactions. We are closely monitoring progress and appreciate your patience as the system catches up.
Oct 16, 14:41 AEDT
Update -
The engineering team are actively working to restore regular services. As a result of this issue, please note that webhook events for some campaigns are delayed and will resume processing once the issue has been resolved.
Oct 16, 12:11 AEDT
Identified -
The issue has been identified and a fix is being implemented.
Oct 16, 11:46 AEDT
Update -
We are continuing to investigate this issue.
Oct 16, 09:20 AEDT
Investigating -
We are currently investigating an issue where default messages are not being created when a new campaign is created or an existing campaign is duplicated.
Oct 16, 09:18 AEDT