Resolved -
Between 4:00-4:20 AM PST, a spike requests to our API caused temporary delays across Raisely's APIs. We've identified the root cause and fixes will be implemented to prevent this going forwards. API performance has returned to normal and all systems are operating as expected. Our customer support team will reach out directly if your campaign experienced any impact.
Feb 7, 00:23 AEDT
Resolved -
The issue affecting Admin design and menu previews has been resolved. Our team has verified the fix, and all preview functionality is now fully restored.
Thank you for your patience while we worked to resolve this.
Feb 4, 13:41 AEDT
Identified -
The root cause has been identified, and our engineering team is currently implementing a fix.
Feb 4, 12:53 AEDT
Investigating -
We are currently investigating an issue where admin users are unable to view campaign design and menu previews in the Admin panel. Our engineering team is actively working to identify and resolve the issue.
We will provide updates as we have more information.
Feb 4, 12:37 AEDT